Department Overview
Enterprise Operational Support is responsible for independent execution of risk mitigating and centralized operational processing in support of certain key regulations with enterprise-wide impact. The activity involved is Customer Data Management, validation of the CIP and CDD elements for both Individuals and entities to comply with the US Regulations – BSA, Anti-money Laundering, and USA PATRIOT Act section 326.
About the Role
- The operations Analyst needs to review and verify the CIP, CDD, and core elements of the customers against the various Identification proof submitted by the customer at the time of account opening, approved by the US government.
- Uses a variety of sources for information, including multiple online systems and more tools/models that are complex.
- Perform researches on cases using various applications like SOS, HOGAN, DIPR, LexisNexis, and other Government websites.
- Have to understand the various system messages, account status closed, inactive, purged, and dormant accounts.
- Understanding of the various valid identification proofs, business documents, beneficiary ownership, and ownership titles, and information provided on the documents along with an understanding of the IRS Letter.
- Based on these documentations provided and verification conducted by the analysts should be able to make decisions of passing the case marking CIP Verification completed.
- Else, have to contact the Bankers/customers through automated systems and requesting for additional documentation for proofs to complete CIP.
- May identify control failures in the current processes, procedures, or team member’s decisions; take accountability for the action or the decisions made while reviewing the case.
- Complete the CIP process by following the departmental procedures and highlighting if any miss from bankers, customers, or previous team members' decisions.
Responsibilities
- Reviewing incoming records to ensure records meet the requirements for the USA Patriot Act Section 326 – Customer Identification Program
- Responsible for working on low/moderate/high complexity/priority cases, depending on the queue type and the complexity of the review
- Reviewing the Core, CIP, CDD elements on the Universal Work Station and if required verify the data against the documents and regulatory comments provided by customer/banker at the time of account opening
- Conduct research in various applications like HOGAN, DIPR, SOS, LexisNexis, and other government sites to search for missing information
- Identify missing information from Universal Workstation and if found in various applications/tools, use appropriate commands in HOGAN screen update the missing information correctly
- Complete 40 hours of self-directed subject matter related training provided by the organization
- Complete all Mandatory Training (Compliance) assigned on internal Develop You Tool before time and adhere to internal timelines
- Assist new team members while on the training phase
- Partner with appropriate resources to seek out solutions to problems
- Research and resolve problems within department SLAs
- Perform duties and assignments within established timeframes, ensuring proper follow-up and completion
- Must be flexible to work odd shifts as per the requirement from business
- Ability to work overtime during peak volume times
Qualifications & Skills required
- Should be a graduate / Masters in relevant subject
- Good verbal and written communication skills
- Basic understanding of the banking industry
- Good analyzing and decision-making skills
- Basic understanding of the operating system
- Exhibits commitment to the company
- Fosters teamwork
- Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
- Ability to work under pressure